Returns & Refunds

Returns & Refunds FOR DeerPrintz

At DeerPrintz, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

You may return or exchange any eligible item within 30 days of delivery, provided that the following conditions are met:

  • The item is unused, unwashed, and in its original condition.
  • All original tags, packaging, and labels are intact.
  • A valid proof of purchase (order confirmation or receipt) is provided.

Note: Personalized or customized items are non-returnable and non-refundable, except in cases of damage or manufacturing defects.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products (unless defective)

How to Initiate a Return

To start a return or exchange process:

  1. Contact our Customer Support at [[email protected]] within 30 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Our team will issue a Return Authorization Number (RAN) and provide instructions for return shipping.

Please do not send back any item without first obtaining a RAN, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
  • We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.
  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved:

  • A refund will be issued to your original method of payment within 7–10 business days.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.
  • You will receive a confirmation email once your refund has been processed.

Exchanges

Need a different size or color? No problem!

  • Follow the same return process and request an exchange.
  • Exchanges are subject to stock availability.
  • If the item is unavailable, we will issue a refund or store credit at your preference.

Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Contact us at [[email protected]] within 7 days of delivery.
  2. Attach photos of the item and a brief description of the issue.
  3. We will provide a replacement, refund, or store credit—whichever you prefer.

Late or Missing Refunds

If you haven’t received a refund after the expected timeframe:

  1. Double-check your bank account or payment method.
  2. Contact your bank or payment provider—processing times may vary.
  3. If the issue persists, email us at [[email protected]], and we’ll be happy to assist.